A Digital Public Relations Agency Protecting Customer Relationships

Mind The Gap Public Relations

Bridging the Online Customer Service Gap

Mind The Gap Public Relations is a digital public relations agency specializing in proactive online customer service with reputation management, crisis communications, and social media marketing based in North Carolina. We help you connect with your customers then protect those customer relationships. We help you build and maintain customer relationships through proactive public relations, reputation management, crisis communications, and social media marketing.

As digital public relations agency, we do that by providing these core services:
• Online Reputation Management
• Crisis Communications Plans
• Crisis Communications Management
• Strategic Public Relations Plans

Through proactive communications, we allow you to keep calm and carry on in your business. As digital public relations agency, Mind The Gap Public Relations, we are problem solvers. Solving your problems before you know you’ve got them through online reputation programs! Let us manage your communications needs and help you manage your customer service. Let us be your digital public relations agency. Contact us now for a consult on how we can assist you in maintaining customer relationships.

Featured Services

Online Reputation Monitoring Services

Online Review Site ManagementAs digital public relations agency, we monitor all major online review sites such as Yelp, TripAdvisor, and Facebook to ensure quality online customer service. Let’s us manage monitoring and providing you with key online customer service and competitor insights for you. Get more information on how we can help you monitor your customers’ experiences here.

Social Media Audits

Social Media AuditsUnderstanding how your online customer service is measuring up is essential in today’s marketplace. Are you communicating effectively with your customers on social media platforms such as Facebook or Twitter? Don’t invest more money in social media marketing until you get a social media audit done for ROI. Being a digital public relations agency, it is our business. Learn more.

The Social Media Crisis Book

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail,

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail gives you a crisis communications blueprint for today’s digital age. Not all digital public relations agencies have the depth we do when it comes to crisis communications.

Avoid the #FAIL. Get the book today.

Thought Leadership

Holiday Marketing Starts Now

Focus your holiday business promotion on your customers’ emotions It is the time to start planning for your business’s holiday promotions because November and December will be here before you know it. Timing matters when it comes to holiday promotions. While there is...

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Preventing Ransomware Attacks

Preventing Ransomware Attacks Could Save Your Data It could happen to you. At your small business workstation one day you get contacted by an unknown entity saying it has locked your computer or encrypted your electronic files. This entity is demanding you pay a...

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Is Pokémon Go good for business?

Is Pokémon Go good for business? In case you haven’t heard, Pokémon Go has taken the United States by storm. Released earlier this month it became the top free downloaded app in both the Apple’s App Store and Google’s Play store. There have been over 15 million...

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Successful Storytelling Helps Your Business

Successful Storytelling Helps Your Business The numbers relating to the amount of information shared by digital users are staggering. According to a report by business intelligence firm Domo, in every minute of the day, there are: ▪  204 million emails sent. ▪  4...

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Understanding Business Social Media Engagement

Understanding Business Social Media Engagement Performing Social Media Engagement Well and with Purpose can Grow Your Business.   In a recent Forbes article about social media engagement for business, it was noted that brands are using social media more than...

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Value proposition can help your business.

Value proposition can help your business. The very concept of business itself is simple and straightforward: You provide a consumer with value of some kind and then they provide the business, in return, with compensation. A business cannot realistically expect to be...

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