A Digital Public Relations Agency Protecting Customer Relationships
Bridging the Online Customer Service Gap
Mind The Gap Public Relations is a digital public relations agency specializing in proactive online customer service with reputation management, crisis communications, and social media marketing based in North Carolina. We help you connect with your customers then protect those customer relationships. We help you build and maintain customer relationships through proactive public relations, reputation management, crisis communications, and social media marketing.
As digital public relations agency, we do that by providing these core services:
• Digital Communications Programs
• Online Reputation Management
• Crisis Communications Management
As digital public relations agency, Mind The Gap Public Relations, we are problem solvers. Solving your problems with proactive communications. Let us manage your communications needs and help you manage your customer service. Let us be your digital public relations agency. Contact us now for a consult on how we can assist you in growing and maintaining customer relationships.
Customer Experience Rules 2017: Mobile and AI The shift towards the customer experience continues in 2017. Small businesses need to continue to redefine the customer experience. It is paramount and allows you to compete with larger businesses for customers. Two trends...read more
Targeted Social Media Advertising We have entered the attention economy where human attention is a scarce commodity. American consumers will ingest over 1.7 trillion hours with an average of approximately 15.5 hours per person per day of traditional and digital...read more
Social Media Disaster Response is Key Chaos. That is what a disaster brings. While you cannot prevent a disaster, especially a natural disaster, you can prepare to communicate effectively during one. The reason? People need information to make choices about their...read more
Focus your holiday business promotion on your customers’ emotions It is the time to start planning for your business’s holiday promotions because November and December will be here before you know it. Timing matters when it comes to holiday promotions. While there is...read more
Preventing Ransomware Attacks Could Save Your Data It could happen to you. At your small business workstation one day you get contacted by an unknown entity saying it has locked your computer or encrypted your electronic files. This entity is demanding you pay a...read more
Is Pokémon Go good for business? In case you haven’t heard, Pokémon Go has taken the United States by storm. Released earlier this month it became the top free downloaded app in both the Apple’s App Store and Google’s Play store. There have been over 15 million...read more
Online Reputation Monitoring Services
As digital public relations agency, we monitor all major online review sites such as Yelp, TripAdvisor, and Facebook to ensure quality online customer service. Let’s us manage monitoring and providing you with key online customer service and competitor insights for you. Get more information on how we can help you monitor your customers’ experiences here.
Social Media Audits
Understanding how your online customer service is measuring up is essential in today’s marketplace. Are you communicating effectively with your customers on social media platforms such as Facebook or Twitter? Don’t invest more money in social media marketing until you get a social media audit done for ROI. Being a digital public relations agency, it is our business. Learn more.
The Social Media Crisis Book
Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail gives you a crisis communications blueprint for today’s digital age. Not all digital public relations agencies have the depth we do when it comes to crisis communications.
Avoid the #FAIL. Get the book today.