A Digital Public Relations Agency Protecting Customer Relationships
Bridging the Online Customer Service Gap
Mind The Gap Public Relations is a digital public relations agency specializing in proactive online customer service with reputation management, crisis communications, and social media marketing based in North Carolina. We help you connect with your customers then protect those customer relationships. We help you build and maintain customer relationships through proactive public relations, reputation management, crisis communications, and social media marketing.
As digital public relations agency, we do that by providing these core services:
• Online Reputation Management
• Crisis Communications Plans
• Crisis Communications Management
• Strategic Public Relations Plans
Through proactive communications, we allow you to keep calm and carry on in your business. As digital public relations agency, Mind The Gap Public Relations, we are problem solvers. Solving your problems before you know you’ve got them through online reputation programs! Let us manage your communications needs and help you manage your customer service. Let us be your digital public relations agency. Contact us now for a consult on how we can assist you in maintaining customer relationships.
Online Reputation Monitoring Services
As digital public relations agency, we monitor all major online review sites such as Yelp, TripAdvisor, and Facebook to ensure quality online customer service. Let’s us manage monitoring and providing you with key online customer service and competitor insights for you. Get more information on how we can help you monitor your customers’ experiences here.
Social Media Audits
Understanding how your online customer service is measuring up is essential in today’s marketplace. Are you communicating effectively with your customers on social media platforms such as Facebook or Twitter? Don’t invest more money in social media marketing until you get a social media audit done for ROI. Being a digital public relations agency, it is our business. Learn more.
The Social Media Crisis Book
Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail gives you a crisis communications blueprint for today’s digital age. Not all digital public relations agencies have the depth we do when it comes to crisis communications.
Avoid the #FAIL. Get the book today.