Bridging the Digital Public Relations Gap

Mind The Gap Public Relations

A Digital Public Relations Agency Protecting Customer Relationships

Mind The Gap Public Relations is a digital public relations agency specializing in proactive reputation management, crisis communications, and social media marketing based in North Carolina. We help you connect with your customers then protect those customer relationships. We help you build and maintain customer relationships through proactive public relations, reputation management, crisis communications, and social media marketing.

As digital public relations agency, we do that by providing these core services:
• Online Reputation Management
• Crisis Communications Plans
• Crisis Communications Management
• Strategic Public Relations Plans

Through proactive communications, we allow you to keep calm and carry on in your business. As digital public relations agency, Mind The Gap Public Relations, we are problem solvers. Solving your problems before you know you’ve got them through online reputation programs! Let us manage your communications needs and help you manage your customer service. Let us be your digital public relations agency. Contact us now for a consult on how we can assist you in maintaining customer relationships.


Featured Services

Online Reputation Monitoring Services

Online Review Site ManagementAs digital public relations agency, we monitor all major online review sites such as Yelp, TripAdvisor, and Facebook. Let’s us manage monitoring for you. Get more information on how we can help you monitor your customers’ experiences here.

Social Media Audits

Social Media Audits Communicating digitally is essential today. Are you communicating effectively with your customers on social media? Don’t invest more money in social media marketing until you get a social media audit done for ROI. Being a digital public relations agency, it is our business. Learn more.

The Social Media Crisis Book

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail,

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail gives you a crisis communications blueprint. Not all digital public relations agencies have the depth we do.

Avoid the #FAIL. Get the book today.


Thought Leadership

2016 is all about the Customers

In the new year, small businesses should focus on customers. As 2015 came to a close, small businesses look to 2016 as a new year for growth and opportunity. Budgets and plans are in the process of being finalized. Communicating and connecting with customers are... read more

Without a website your small business is losing money

  Without a website your small business is losing money There is a digital divide between small businesses and consumers. According to the Score Association, a Herndon, Va.-based nonprofit organization of small business counselors and mentors supported by the... read more

For the Best Customer Service, Think like the Customer

Best Customer Service? Think like the Customer   According to an American Express survey, 55 percent of consumers have stopped a transaction or not made an purchase due to a poor service experience. The survey suggests that business owners should think like a... read more

Standing Your Ground as a Brand

Standing Your Ground as a Brand Standing your ground as a brand can be difficult when it comes to inclusiveness and diversity. I talked a little about this topic here when Honey Maid dealt with a backlash, as did other American legacy brands Cheerios and Chevrolet,... read more

Verify Your Business

Verify Your Business As small business, your digital properties are key to your success. It is important to verify your business on Google Places and now Facebook. You want your customers to when they search for you on Google or Facebook that the page they are going... read more

Do you have a disaster plan for business?

Disaster Plan for Business The weather radio beeps loudly, demanding your attention. TV meteorologists advise you to seek shelter. State of emergency has been declared. Are you prepared for a weather emergency? Do you have a plan? And how will you communicate to staff... read more

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