A Digital Public Relations Agency Protecting Customer Relationships

Mind The Gap Public Relations

Bridging the Online Customer Service Gap

Mind The Gap Public Relations is a digital public relations agency specializing in proactive online customer service with reputation management, crisis communications, and social media marketing based in North Carolina. We help you connect with your customers then protect those customer relationships. We help you build and maintain customer relationships through proactive public relations, reputation management, crisis communications, and social media marketing.

As digital public relations agency, we do that by providing these core services:
• Online Reputation Management
• Crisis Communications Plans
• Crisis Communications Management
• Strategic Public Relations Plans

Through proactive communications, we allow you to keep calm and carry on in your business. As digital public relations agency, Mind The Gap Public Relations, we are problem solvers. Solving your problems before you know you’ve got them through online reputation programs! Let us manage your communications needs and help you manage your customer service. Let us be your digital public relations agency. Contact us now for a consult on how we can assist you in maintaining customer relationships.


Featured Services

Online Reputation Monitoring Services

Online Review Site ManagementAs digital public relations agency, we monitor all major online review sites such as Yelp, TripAdvisor, and Facebook to ensure quality online customer service. Let’s us manage monitoring and providing you with key online customer service and competitor insights for you. Get more information on how we can help you monitor your customers’ experiences here.

Social Media Audits

Social Media AuditsUnderstanding how your online customer service is measuring up is essential in today’s marketplace. Are you communicating effectively with your customers on social media platforms such as Facebook or Twitter? Don’t invest more money in social media marketing until you get a social media audit done for ROI. Being a digital public relations agency, it is our business. Learn more.

The Social Media Crisis Book

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail,

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail gives you a crisis communications blueprint for today’s digital age. Not all digital public relations agencies have the depth we do when it comes to crisis communications.

Avoid the #FAIL. Get the book today.


Thought Leadership

Online Reputation Monitoring Tools

Online Reputation Monitoring Tools Online reputation management is essential for your business in this digital age.Social media is word of mouth on a megaphone broadcasting customers’ opinions to anyone who will listen or read or follow. A recent study found that 88... read more

Small Businesses Need SEO

Small Businesses Need SEO   Search engine optimization, aka SEO, for your small business is the key to being found on the Internet. Grant Kantsios of the Charlotte-based SEO firm Grantkantsios.com thinks small business owners need to have an understanding about... read more

Dark Website During a Crisis

Dark Website During a Crisis The dark website. It is not what you think. It is not something sinister, but something necessary for many organizations. A dark site is a prebuilt website specifically designed for a crisis situation that can be turned on at a moment’s... read more

2016 is all about the Customers

In the new year, small businesses should focus on customers. As 2015 came to a close, small businesses look to 2016 as a new year for growth and opportunity. Budgets and plans are in the process of being finalized. Communicating and connecting with customers are... read more

Without a website your small business is losing money

  Without a website your small business is losing money There is a digital divide between small businesses and consumers. According to the Score Association, a Herndon, Va.-based nonprofit organization of small business counselors and mentors supported by the... read more

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