A Digital Public Relations Agency Protecting Customer Relationships

Mind The Gap Public Relations

Bridging the Online Customer Service Gap

Mind The Gap Public Relations is a digital public relations agency specializing in proactive online customer service with reputation management, crisis communications, and social media marketing based in North Carolina. We help you connect with your customers then protect those customer relationships. We help you build and maintain customer relationships through proactive public relations, reputation management, crisis communications, and social media marketing.

As digital public relations agency, we do that by providing these core services:
• Digital Communications Programs
• Online Reputation Management
• Crisis Communications Management

As digital public relations agency, Mind The Gap Public Relations, we are problem solvers. Solving your problems with proactive communications. Let us manage your communications needs and help you manage your customer service. Let us be your digital public relations agency. Contact us now for a consult on how we can assist you in growing and maintaining customer relationships.

Thought Leadership

Fake News Damages Reputations

How to prevent fake news from damaging your business reputation It is easy to brush off all the recent talk of fake news as a folly. However, 2016 proved it could have real-world consequences. Fake news has the potential to hurt reputations of individuals, businesses...

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Customer Experience Rules 2017

Customer Experience Rules 2017: Mobile and AI The shift towards the customer experience continues in 2017. Small businesses need to continue to redefine the customer experience. It is paramount and allows you to compete with larger businesses for customers. Two trends...

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Featured Services

Online Reputation Monitoring Services

Online Review Site ManagementAs digital public relations agency, we monitor all major online review sites such as Yelp, TripAdvisor, and Facebook to ensure quality online customer service. Let’s us manage monitoring and providing you with key online customer service and competitor insights for you. Get more information on how we can help you monitor your customers’ experiences here.

Social Media Audits

Social Media AuditsUnderstanding how your online customer service is measuring up is essential in today’s marketplace. Are you communicating effectively with your customers on social media platforms such as Facebook or Twitter? Don’t invest more money in social media marketing until you get a social media audit done for ROI. Being a digital public relations agency, it is our business. Learn more.

The Social Media Crisis Book

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail,

Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail gives you a crisis communications blueprint for today’s digital age. Not all digital public relations agencies have the depth we do when it comes to crisis communications.

Avoid the #FAIL. Get the book today.

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