Get the help you need to manage online review sites for restaurants today. Love or hate online review sites regarding your restaurant, they play a part in gaining new customers. A review can make or break your restaurant.
Why should you be worried about online reviews?
According to a Harvard Business School study, a positive evaluation on the popular review site Yelp appears to lead to increased business for restaurants.
For example, a one-star increase in a Yelp rating leads to between a five-to-nine percent increase in revenue. While the study showed that Yelp ratings have no real effect on chain restaurants, it does have a huge impact on small restaurants for positive and negative.
Online review websites like Yelp, Trip Advisor, UrbanSpoon, and OpenTable can be tricky for restaurants; because there is no opt-out option. Your restaurant can be listed on a review site without your knowledge or consent. Yelp purchases basic business information from third-party providers and registered users can add businesses to the site.
There is always the possibility of fake reviews on platforms such as Yelp and TripAdvisor. TripAdvisor takes them very seriously because they are damaging to the trust factor of the platform. There is a lag time between when the review is written and when it is posted publicly. Some reviews may be flagged for a closer look by the platform based on language used.
TripAdvisor does not fact-check reviews. However, a restaurant owner can report a potential fake review. TripAdvisor will review it and may take it down if it violates their terms of content.
We can help!
Our services for managing online reviews for restaurants include:
– Customized online review response plan for your restaurant.
– Monitoring over forty different review sites including restaurant reviews sites such as: Yelp, TripAdvisor, Open Table, and Facebook.
– Listening online allowing you to respond promptly to your customers online.
– Analyzing online reviews to provide you with key insights to enhance the customer experience.
Running a restaurant is demanding. Let us take worrying about online reviews for your restaurant off your already full plate.
Contact Us Now For Managing Online Reviews For Restaurants
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