Online Reputation Management Services

Do you have an idea how you appear when someone “Googles” you? Or do you know what customers are saying about you in conversations taking place on Facebook Pages or Twitter?

Search engines and social media networks index and share what is being said about you and/or your brand from comments in blogs to tweets. What appears in the search engines or on Wikipedia can often define you and your organization. Regardless if it is correct or not.

Wouldn’t it be nice to know what people are talking about right now about you?

As a business owner, of course you would want real-time insight into what people are saying about you, your organization, and/or products. It is smart customer service. 

Having the social intelligence would allow you to see if there are problems developing as well as opportunities. With online reputation management you can get key-insights real-time about what is being said about you and/or your brand allowing you to be more proactive in managing reputation threats and potential reputation meltdowns. Reputation monitoring will help you manage your customers’ experiences ensuing that customer satisfaction met and exceeded. It is smart online customer service.

Using twenty years of digital and crisis communications knowledge and the best social intelligence platforms, we can assess risk to you and/or your brand’s reputation. Then work with you to mitigate negative public relations protecting your customer relationships.

Let’s us help you protect your reputation with comprehensive media monitoring and social media listening programs with expert sentiment analysis.

Call us now to:

•  Get an online reputation audit conducted.

•  Get help with developing a reputation management plan.

•  Get help managing a reputation crisis.

Providing online reputation management services to protect your online reputation with comprehensive media monitoring and social media listening programs.

Online Review Site Management

Our services for managing online reviews sites include:
• Customized online review response plan.

• Monitoring forty different review sites including Yelp, TripAdvisor, Open Table, and Facebook.

• Listening online allowing you respond promptly to your customers online.

• Analyzing online reviews to provide you with key insights for customer service.

Hire Ann Marie of Mind The Gap Public Relations to work with your organization.

Contact her directly: +1 302.563.0992

ann@mindthegappr.com

@amvandenhurk on Twitter

Let's find out what people are saying.

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