A Digital Public Relations Agency Protecting Customer Relationships
Bridging the Online Customer Service Gap
Mind The Gap Public Relations is a digital public relations agency specializing in proactive online customer service with reputation management, crisis communications, and social media marketing based in North Carolina. We help you connect with your customers then protect those customer relationships. We help you build and maintain customer relationships through proactive public relations, reputation management, crisis communications, and social media marketing.
As digital public relations agency, we do that by providing these core services:
• Digital Communications Programs
• Online Reputation Management
• Crisis Communications Management
As digital public relations agency, Mind The Gap Public Relations, we are problem solvers. Solving your problems with proactive communications. Let us manage your communications needs and help you manage your customer service. Let us be your digital public relations agency. Contact us now for a consult on how we can assist you in growing and maintaining customer relationships.
Targeted Social Media Advertising We have entered the attention economy where human attention is a scarce commodity. American consumers will ingest over 1.7 trillion hours with an average of approximately 15.5 hours per person per day of traditional and digital...read more
Social Media Disaster Response is Key Chaos. That is what a disaster brings. While you cannot prevent a disaster, especially a natural disaster, you can prepare to communicate effectively during one. The reason? People need information to make choices about their...read more
Online Reputation Monitoring Services
As digital public relations agency, we monitor all major online review sites such as Yelp, TripAdvisor, and Facebook to ensure quality online customer service. Let’s us manage monitoring and providing you with key online customer service and competitor insights for you. Get more information on how we can help you monitor your customers’ experiences here.
Social Media Audits
Understanding how your online customer service is measuring up is essential in today’s marketplace. Are you communicating effectively with your customers on social media platforms such as Facebook or Twitter? Don’t invest more money in social media marketing until you get a social media audit done for ROI. Being a digital public relations agency, it is our business. Learn more.
The Social Media Crisis Book
Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail gives you a crisis communications blueprint for today’s digital age. Not all digital public relations agencies have the depth we do when it comes to crisis communications.
Avoid the #FAIL. Get the book today.